Refund & Cancellation Policy
Effective November 8, 2026
This policy is part of our Terms of Service.
Cancel anytime
You can cancel your subscription at any time, with no cancellation fee:
- Online: go to our Cancel subscription page and click to cancel.
- In PayPal: log in to paypal.com, go to Settings → Payments → Manage automatic payments, choose Yep Properties, and click Cancel. You can also use the Manage subscription link in our footer.
- By email: email from the address you subscribed with, and we will cancel it for you within 1 business day.
After you cancel, you will not be charged again. You can keep requesting Reports until the end of the billing period you already paid for. Reports we already delivered are yours to keep.
First-payment guarantee (subscriptions)
New subscriber? If you have not requested any Reports, email us within 7 days of your first payment and we will refund that payment in full and cancel your subscription.
Renewals
Subscription payments are not refunded for partial billing periods or for Reports you did not use. Cancel before your renewal date to avoid the next charge. If you forgot to cancel and have not used the service since the renewal, email us within 7 days of the renewal charge and we will refund it.
When we always refund
- Billing errors: duplicate charges, or charges after you cancelled.
- Undeliverable reports: if we cannot deliver a Report you requested and you did not receive a replacement Report or credit, we refund the cost of that Report.
- Our cancellation: if we end your subscription without cause, we refund the unused part of the current billing period.
Report quality
If a Report has a factual error, such as the wrong address, wrong property details or a calculation mistake, tell us within 14 days of delivery and we will correct it at no charge. If we cannot produce a reliable Report for a property, we tell you, and it does not count toward your monthly allowance.
Single purchases ($19 Single Rental Opinion)
- Ordered at checkout. You enter the property when you pay, and your order is placed right away for that property. There is no credit to save or use later.
- Changed your mind? Email us before we start work (usually within a few hours) and we will refund you in full. Once work has started, the purchase is not refundable. After delivery, the Report quality section above applies.
- If we cannot produce a reliable opinion for the property you submitted, we refund the purchase in full.
- Want more flexibility? Subscription plans include a set number of opinions each billing month, usable any time during that month. Unused opinions do not roll over.
How refunds are paid
Refunds go back through PayPal to the original payment method, whether that is your PayPal balance, bank or card. PayPal usually completes refunds within 5–10 business days, depending on your bank or card issuer.
Billing problems or disputes
Please email first. We answer billing questions within 1 business day and can usually fix the problem faster than a dispute. This policy does not limit any rights you have under PayPal's Purchase Protection or applicable law.